Remember my ridiculous run in with customer “service” at Southtown Hyundai earlier this summer? (I don’t use sarcastic quotation marks lightly, so you know it must have been a real runaround). Well I would like to reset the balance. Turns out, good customer service can and does exist!
Last December I bought a beautiful ESPE handbag all for myself. I really dithered over buying it because it wasn’t cheap, and I had just quit my job. But it was just so beautiful I ultimately couldn’t resist. It became my most treasured accessory and I carried it often, at least as often as I could. Sylvia’s diaper bag was still doubling as my purse most days, so my shiny new indulgence didn’t get out as much as I would have liked.
So when I first noticed some wear in the Spring I was so sad! And it deteriorated so quickly that by June I e-mailed ESPE to ask about repair or replacement services. After exchanging a few e-mails with the ever polite Michael, ESPE offered to replace my bag with a brand new one. It arrived in less than a week, and it is just a beautiful as the first time I saw it last December.
Ta-Da! Customer service that WORKS .
Know who else I’ve been impressed with lately? CTV and their online Olympic coverage. But more than that – whoever is managing their Twitter feed! I twice asked a question on twitter, never really expecting a reply, and within minutes had a response to my query! I know people across North America were complaining about time-delay and lapse broadcasting, but we were able to see everything we ever wanted online, as soon as we liked. Four years ago I bought a TV just so I could watch the Olympics. We don’t have one now, and after the London games I don’t think I’ll ever need one again.